All sales are final - no returns or exchanges. Due to the exclusive nature and high demand of footwear, ties, clothing and hats all sales are FINAL. We have added specific sizing to everything so you know the exact size you need to purchase - please read during size selection. Heart Break Shoe orders cannot be modified, ONLY custom pieces. Please email or DM us with the exact way you need the pieces modified and we will get back with you within 3-5 business days. Customs orders that aren’t modified will arrive the exact way shown in the picture. If you are shipping us the shoe or hat to be customized you must DM or email us with the exact design you want (Email is located in contact tab). Patience is an absolute must when ordering customs, It takes time and they are custom orders! Meaning they are hand made and lot’s of labor is put into the work. If you need a piece in more of hurry or faster shipping time, we offer rush services. Please have payment ready and will be do our best to contact you much as possible once order is placed. Customs are subject to have a certain amount of wears, they won’t last forever so please be mindful of that. However, quality is something we thrive for. So please have patience and the pieces will arrive exactly as shown and will have great quality. Custom Pieces and Heart Breaks Shoes can have delays, delays can vary on the situation. If there is a delay with your order please expect an email with the reason & time it will be delayed. We thrive and push to get everybody’s order done in timely matter.