All sales are final - no returns or exchanges. Due to the exclusive nature and high demand of footwear all sales are FINAL. We have added specific footwear sizing so you know the exact size you need to purchase - please read during size selection. Heart Break orders cannot be modified only custom shoes. Please email or DM us with the exact way you need the shoe modified and we will get back with you within 3-5 business days. Customs orders that aren’t modified will arrive the exact way shown in the picture. If you are shipping us the shoe to be customized you must DM or email us with the exact design you want (Email is located in contact tab). The shoe will be provided by Heart Break if the shoe is just brought online. Patience is a absolute must when ordering customs, It takes time and they are custom orders! Meaning they are hand made and lot’s of labor is put into the work. If you need a shoe in more of hurry or faster shipping time, we would suggest ordering Heart Breaks. Customs are subject to have a certain amount of wears, they won’t last forever so please be mindful of that. However, quality is something we thrive for. So please have patience and the shoe will arrive exactly as shown and will have great quality. Customs and Heart Breaks can have delays, delays can vary on the situation. If there is a delay with your order please expect an email with the reason & time it will be delayed.